Frequently asked questions

1. What types of jewelry do you sell?

We offer engagement rings, wedding bands, promise rings, fashion rings, custom designs in a variety of metals and stones and other classes of jewelry like earrings, necklace etc.

2. Are your ring stones certified?

Yes, our moissanite stones are certified and diamonds are certified by reputable gemological laboratories like GIA or IGI.

3. Do you sell lab-grown diamonds?

Yes, we offer both natural and lab-grown diamond options.

4. Can I customize a ring?

Yes! You can choose the metal, stone, setting, and engraving to create a one-of-a-kind piece.

5. Do you offer engraving?

Yes, we offer personalized engraving on most rings and other jewelry.

6. Can you resize a ring after purchase?

Yes, we provide resizing services for gold, platinum and sterling silver metals.

7. Do you offer jewelry cleaning and maintenance?

Yes, we offer professional cleaning and inspections for the lifetime of your jewelry.

8. Do you offer local delivery and international shipping?

Yes, we offer standard shipping on all domestic and international orders.

9. How long does it take to receive my jewelry?

In-stock jewelry typically ship within 24-72 hours on business days. Custom orders may take 15-20 working days.

10. What is your return policy?

We accept returns within 7-days of purchase, provided the product is in its original condition and not custom-made.

11. What payment methods do you accept?

We accept all major credit cards and bank transfers.

12. Do you offer financing or payment plans?

Yes, we offer financing plans with flexible payment options. Approval is fast and easy.

13. Is there a warranty on your rings?

Yes, our jewelry come with a limited lifetime warranty covering manufacturing defects.

14. Do you offer insurance?

While we don’t sell insurance directly, we can recommend reputable providers and appraise your ring or any other jewelry you purchased from us.

15. Do I need an appointment to visit your store?

Walk-ins are always welcome! Appointments are only recommended for jewelry laboratory services.

16. Can I see a ring in person before buying?

Yes, you’re welcome to try on rings in-store or request a virtual consultation if you’re shopping online.